How can we help?

Visa, Mastercard and Mir from any Russian bank. On the receiving side — Humo and Uzcard from 12 Uzbek banks.

This usually means the sending bank is waiting for 3D‑Secure confirmation — check for a push or SMS from your bank. If the status doesn't change within 30 minutes, the fee is refunded automatically and we look into the status manually.

If the recipient's card isn't found, the transfer is rejected automatically and no money is debited. If the money has already arrived on the recipient's card, the transfer can't be cancelled.

For transfers up to ₽15,000 — 0% fee. Above that — a flat ₽100 per operation. Exchange rate is the CBU rate with no hidden markups.

The Central Bank of Uzbekistan rate at the moment the transfer is confirmed — with no extra markup from us.

No. The amount charged, the rate and the fee are locked in the moment you confirm the transfer and never change afterwards.

We use 3D‑Secure and TLS 1.3. Card data isn't stored on our side — only payment provider tokens.

If the card isn't found, the transfer won't go through and the money won't be debited. If the card is valid but not yours — message support within an hour, we'll help cancel.

Card numbers aren't stored on our servers — only encrypted payment provider tokens. The whole connection is protected with TLS 1.3.

For transfers up to ₽15,000 — only your phone number. For larger amounts — simplified passport-based identification, takes 90 seconds.

In the app: Profile → Personal details → Edit. You'll need to confirm with an SMS or email code.

Message support from the phone number linked to your account — we'll delete your profile and data according to our privacy policy.